We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Personal story of the founder Angel and her journey in starting this shop!
“In 2016, I decided to move to US to pursue further study. However, I could not leave my 5 months corgi baby behind so I brought him with me on the 12 hours long flight and start a new journey on a new land. In the first few months living in the new country, it was hard for me to meet new friends and it was even harder for my corgi to meet new friends as well. Both my and my corgi (Nayo) felt lonely. One day, while I was bringing Nayo for a walk, we met another corgi mom with her corgi and we got to know there are many corgi communities out there welcoming all corgi owners. Slowly, I started to bring my Nayo for “corgi parties” “corgi gatherings” and “corgi beach parties”. Along the way, I realized that many corgi moms are having trouble finding special and unique corgi-centric accessories for themselves. Traditional pet shop only carry things made for pet to use but not human who love them deeply. As a corgi-mom, all I want to do is to show-off to other people that I have the best and the most unique corgi in the world and how much I love him. Other than sharing photos on social media, I also want my life to be filled with corgi because he is my family member. In addition, I was really grateful for being welcomed to the loving community and I just want to give back and bring more benefits to the community.