We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Express eShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://theexpresseshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well-crafted product. The outside is imitation leather, the inside is some cloth fabric. It doesn’t get wet in the rain. It is the perfect fit for what I was looking for. I needed one for my phone and keys and I got just what I wanted. The pictures actually don’t do justice to how great the color is, it’s this light orange brown that is not easy to find these days. Nice wristlet, nice wallet.
I love that I can go shopping now without taking my giant bag with me. This wristlet looks amazing! The metal ring and the keyholder are sturdy, no way someone snatches it from you if you hold onto it. It closes with a zipper at the top, which is much better than having buttons. The wallet holds my cards well. I’m also very happy that this is a sustainable purchase!
Purchased this wristlet for my mom, we’ll see how it goes. Was delivered in 4 days, arrived as described.
I love how this imitation leather looks real. I love how leather products look, but i just cannot bring myself to buy things that are basically made from other living beings. This wristlet is a great compromise for me, since now I can have a piece that looks the part without all the suffering attached. Thank you for the quality product!
A good pouch to carry around while grocery shopping or just walking around. Thanks for quick delivery too!
A cute small bag, comes together with a wallet. Great for organizing your belongings while still staying classy and trendy. I use it for my phone and keys, but it actually has some space for documents or any other stuff should you need it. The zipper locks tight and the wallet is not my main wallet, but it is ok, I bought it mostly for the wristlet.