We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Express eShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://theexpresseshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
LOVE!! So bright and beautiful, pieces are incredibly smooth and fantastic quality! Packaging is amazing. It even has a few puzzle ideas to try out in it that are pretty easy to follow! I honestly have more fun with this than my 3 year old does but in the meantime, it is pretty enough to leave out as a little statement piece until he’s ready to use it more.
My little one loves this. Upon receiving it, I was very impressed with the packaging. The pieces are high quality and sturdy. They stand on their own and can be stacked. This is going to be an amazing addition to our Montessori homeschool classroom!
I love that there are photos to show the variety of things that can be done with these. My 3-yr-old loves puzzles and thought that there would be just one way to do this, so showing him the variety of things he can do inspired his own creativity.
This is a great toy! It is so much fun and really gets the creative juices going. My daughters love it! I just wish they would give me a turn. Guess I have to wait until they go to bed. Anyhow, totally worth the money. It is really a great toy.
Bright colored, good quality wood. This toy, surprisingly, entranced the thirty year olds as much as the littles. The gorgeous, creative designs they came up with were impressive. We liked it so much that we ordered three more sets for gifts
The colors and shape of the pieces is an interesting way to show a child how the shapes can make different pictures when apart and also fit together as a whole image.
It's smaller than I expected, but it's a nice puzzle. Nice that it's wood and not plastic.
This was such a simple yet elegant toy. Purchased for 3yo but older kids like to make designs as well.
I love that this came with a card for ideas on how to make different animal shapes. So fun and colorful!